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Alpine Gear

Shipping & returns

The short version: printed to order, shipped from Castle Rock, and if I got it wrong, I'll make it right.

This page covers orders from the Alpine Gear shop. Custom orders placed through my.alpineapparelco.com are made to your spec and follow the terms on that order.

Small-batch production

Alpine Gear is made to order in scheduled production batches here at Alpine Apparel Co. Each product shows its next order close date and an estimated shipping window before you buy, and your order confirmation repeats both.

Production begins after a product's ordering window closes. Your order ships once every item in it has been printed and passed quality check. Orders with items on different production schedules ship together in one package, within the latest item's estimated window. How it works.

Shipping

  • $8 flat rate anywhere in the US, free on orders over $100.
  • Usually 2–5 days in transit once it ships.
  • US addresses only for now.
  • You'll get an email with tracking when it ships.

Local pickup

Choose “Free local pickup in Castle Rock” in your cart and there's no shipping charge. I'll email you the pickup details when your order is ready. Bring your order number (it starts with M-).

Sizing and returns

Every piece is printed to order for you, so I can't accept returns or exchanges for sizing or a change of mind. Check the details on the product page before you order. If you're unsure of a size, reply to any email or get in touch before the order window closes and I'll help you pick.

Misprints and damage

If a print is flawed, the garment is damaged, or I sent the wrong thing, that's on me. Reply to your receipt with a photo within 30 days and I'll reprint it or refund it — your choice, no need to send it back.

Lost or stuck in transit

If tracking stalls for more than a week, reply to your receipt and I'll chase it with the carrier. If it's lost, I'll reprint and resend it.

Cancellations and changes

You can cancel or change your order for a full refund any time before the ordering window for your items closes. Just reply to your confirmation email. After the window closes, your items are printed specifically for you and the order can no longer be cancelled, except as described under Delays.

Delays

If I can't ship your order within the estimated window, I'll email you before that window ends with a revised date. You can choose to wait for the new date or cancel for a full refund of anything that hasn't shipped.

Refunds

Refunds go back to the card you paid with, through Stripe. Banks usually show them within 5–10 business days.

Questions about an order? Reply to your receipt email and quote your order number — it comes straight to me. For anything else, see contact.